Terms of service

Terms of Service

Welcome to Turnwise. These Terms of Service (“Terms”) govern your access to and use of the Turnwise website (the “Website”) and any products, services, or features made available through it.

By accessing or using the Website, including placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

1. About Turnwise

This Website is operated by Turnwise, based in Bengaluru, India.

Address:

RK Nest, 1st Main, 2nd Cross, New Byapanahalli Extension,

Bengaluru, Karnataka – 560038

Contact Email: turnwise.in@gmail.com

Throughout these Terms, “we”, “us”, and “our” refer to Turnwise.

2. Use of the Website

You may browse the Website and place orders if you are legally capable of entering into a binding contract under Indian law.
You agree to use the Website only for lawful purposes.
You must not misuse the Website, attempt unauthorised access, or interfere with its security or operation.

3. Accounts & Checkout

You may create an account or checkout as a guest.
If you create an account, you are responsible for maintaining the confidentiality of your login credentials.
You agree to provide accurate and complete information when placing an order.
We reserve the right to suspend or terminate accounts in cases of suspected fraud, misuse, or violation of these Terms.

4. Products & Gameplay Disclaimer

All products sold on Turnwise are intended for entertainment and recreational purposes only.
Product descriptions, images, and rules are provided for general guidance and may vary by edition or manufacturer.
Turnwise is not responsible for:

Gameplay disputes, rule disagreements, or outcomes
Misuse of products or components
Any emotional, social, or physical consequences arising from gameplay

Customers are encouraged to review product details carefully before purchasing.

5. Orders & Payments

Payments are accepted via UPI and debit/credit cards.
All prices are listed in INR and may change without prior notice.
We reserve the right to:

Cancel or refuse orders due to stock unavailability, pricing errors, suspected fraud, or operational issues
Limit quantities purchased per order

If an order is cancelled after payment, any eligible refund will be processed as per our Return & Refund Policy.

6. Shipping & Delivery

Shipping, dispatch, delivery timelines, charges, and related conditions are governed by our Shipping Policy, available here:

👉 [Insert Shipping Policy Link]

The Shipping Policy forms an integral part of these Terms.

Turnwise is not responsible for delivery delays caused by third-party logistics partners or factors beyond reasonable control.

7. Returns & Refunds

Returns, replacements, cancellations, and refunds are handled as per our Return & Refund Policy, available here:

👉 [Insert Return & Refund Policy Link]

The Return & Refund Policy forms an integral part of these Terms.

8. User Reviews, Photos & Content

Users may post reviews and upload photos or videos related to products.
You are solely responsible for the content you submit.
You agree not to upload content that is unlawful, misleading, abusive, defamatory, or infringes on third-party rights.
Turnwise does not claim ownership or usage rights over user-generated content.
We reserve the right to remove content that violates these Terms or is inappropriate.

9. Intellectual Property

All content on the Website, including branding, logos, text, images, and design elements (excluding user-generated content), is the property of Turnwise or its licensors.
You may not copy, reproduce, distribute, or use any Website content without prior written permission.

10. Disclaimer of Warranties

The Website and all products are provided on an “as is” and “as available” basis.

We do not guarantee that:

The Website will be uninterrupted or error-free
Product descriptions will be completely free from inaccuracies

To the fullest extent permitted by law, we disclaim all warranties, express or implied.

11. Limitation of Liability

To the maximum extent permitted by law:

Turnwise shall not be liable for any indirect, incidental, special, or consequential damages arising from:

Use of the Website
Purchase or use of products
Delayed or failed deliveries

Our total liability, if any, shall not exceed the amount paid by you for the specific product giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless Turnwise from any claims, losses, damages, or expenses arising from:

Your use of the Website
Your violation of these Terms
Your violation of applicable laws or third-party rights

13. Termination

We reserve the right to suspend or terminate access to the Website or services at any time, without prior notice, if these Terms are violated.

14. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.

15. Changes to These Terms

We may update these Terms from time to time. Changes will be effective immediately upon being posted on the Website. Continued use of the Website constitutes acceptance of the updated Terms.