Refund policy

Returns & Refunds (The Fair Play Policy)

Board games are meant to bring people together. If something’s off with your order, we’ll fix it - no unnecessary drama.

When we help

You’re eligible for a return or replacement if:

• Your game arrives damaged

• A manufacturing defect is found

• You receive the wrong game

Just let us know within 48 hours of delivery with your order ID and a couple of clear photos.

A quick heads-up

Because board games are sensitive products, we can only accept returns if the game is:

• Unopened & unplayed

• In original condition with all components intact

Minor box wear during transit (especially for imported titles) is normal and doesn’t affect gameplay — we don’t treat that as damage.

What happens next

• We’ll replace the game wherever possible

• If a replacement isn’t available, we’ll issue a refund to your original payment method within 7–10 business days

Shipping charges aren’t refundable unless we’ve made a mistake.

Cancellations

• Orders can be cancelled before dispatch

• Once shipped, we’re unable to cancel or accept change-of-mind returns

One last thing

We operate on trust and fair play — the same way good games do. We reserve the right to decline returns that fall outside this policy or show repeated misuse.

If you’re ever unsure, just write to us at support@turnwise.in. We’re real people, and we reply.